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ipad showing google search featured snippets

Search engines are the main channel for discovering information and services in the modern day. HubSpot estimates that Google processes approximately 63,000 search queries every second, translating to 5.6 billion daily searches and around 2 trillion global searches annually. 1 The average person conducts between three and four searches daily, and those numbers are expected to increase as time goes on.

If you’re reading this, there’s a good chance you’re among those daily Googlers, and you may have noticed some queries show a featured snippet. For instance, if you search the inquiry, “what is a featured snippet?” Google returns this:

The block of text with a link and accompanying image is a featured snippet, an answer to an inquiry that Google’s algorithm deems most relevant. It’s displayed above organic search results with the purpose of answering users’ questions quickly and accurately.

With featured snippets taking up sizeable real estate that catches the eye, they naturally steal traffic away from search results, as users won’t be as compelled to scroll through the other search results further down the page.

So how does your company get to be the featured snippet for a specific topic, specifically if a competitor is already featured for a keyword or phrase you want? The secret is to produce great content that’s relevant to your users and, in effect, relevant to Google’s algorithms.

How Do I Create Quality Content?

High-quality content includes all the written and designed materials you produce to market and support your business, products, and services. It should be well-researched, tactical, informative, engaging, and provide specific value to its intended audience. The best content is designed to meet or exceed the expectations of its target audience and is considered valuable, relevant, and helpful, with emphasis on these characteristics:

  • Relevance: Content should be relevant to its intended audience, addressing their needs, interests, and pain points.
  • Accuracy and reliability: High-quality content should be factually accurate and trustworthy, with reliable sources cited where appropriate.
  • Value: The content should provide value to the reader, whether by educating, entertaining, inspiring, or informing them.
  • Readability: The content should be easy to read, with a clear structure, headings, and subheadings, and use simple and concise language.
  • Visual appeal: The content should be visually appealing, with images, videos, infographics, or other graphic elements used where appropriate to enhance the reader’s experience.
  • Shareability: High-quality digital content should be shareable, with social media buttons or functionality that allows readers to share it with their networks easily.

The first rule of content intended to capture a snippet is that it must be relevant to readers and serve a purpose. If you write a blog about an industry topic but needlessly carry off on tangents that look designed to repeat keywords as many times as possible or regurgitate common industry viewpoints without additional insight or value, your brand’s credibility as a thought leader can be hurt.

Quality content that achieves snippet status also needs an overall length that avoids being flagged by Google as “thin,” which correlates to word count. Writing 100 words for a blog post won’t only drive users away, but Google will devalue it among search results because of its brevity. Most blog or FAQ-style content that captures featured snippets should be anywhere from 850-1500 words. And that content needs to be grammatically correct and meticulously spell-checked; users won’t ever take your content or brand seriously if every blog has spelling and grammar errors.

In the quest for featured snippets, keyword research is also critical. If you want your content to snag a featured snippet for “what is a parsnip?” your blog needs to discuss the topic of parsnips as articulately and clearly as possible. But when going for a snippet that answers a simple question, ensure your content includes a synopsized answer in plain terms and similar language to the search that utilizes the keyword as naturally as possible, such as “A parsnip is a root vegetable with a long, tapering shape. Parsnips have a sweet, slightly nutty flavor and a starchy texture. Parsnips can be eaten raw or cooked, are often roasted, boiled, mashed, or used in soups and stews, and are a good source of fiber, vitamin C…”

I Have Quality Content On My Site, Now What?

If your website features quality content, but your brand still hasn’t been granted the coveted featured snippet on Google, here are a few things you can do. First, ensure your webpage is being indexed by Google, a process that can be done in Google Search Console, and subsequently by using a reliable SEO tool to check. Your content won’t appear in the search engine page results (SERPs) if Google doesn’t know it exists.

Next comes the hardest part – wait. Give your new post a few days to show up in the SERPs and see how it stacks up against the existing search ranking for a given inquiry. If it’s been a fair amount of time and you’re still not seeing your content show up, it may be time to reevaluate it or rethink your SEO strategy. As stated above, see what the competition is doing to achieve the current featured snippet and how you can iterate on their methods to do it better.

Don’t blatantly copy content, and don’t plagiarize. Both practices will render your content and brand untrustworthy to users and Google, likely penalizing it from showing up at all.

Special note here about newer technologies like ChatGPT and other AI content creation tools. While these tools don’t leave any specific “AI fingerprints,” they do regurgitate tons of generic outputs based on human programming, which follow specific formats and conventions to generate strings of sentences and paragraphs in a valuable and consistent way, like human writers. But tons of users inputting similar prompts to an AI will return similar outputs across the board, and there’s a high likelihood that Google will continuously devalue untweaked, generic AI outputs. Not to mention, AI is still far from perfect and has a long way to go to be a dependable source of accurate information. So, even the most foundational content pieces need some massaging or editing from a professional if it’s going to make a real difference in any KPIs.

Tweaking content also requires a lengthy round of the waiting game, so don’t change your content every few days because it isn’t performing. Instead, research and develop ways to make your content better and more relevant to visitors. Worst case, you end up with a piece of great content that’s most likely ranking on the first page of Google.

How Does A Featured Snippet Help My Brand’s Bottom Line?

Glad you asked. Featured snippets and other SERP features take up a lot of prime real estate, usually positioned above the organic search results. So off the bat, your featured snippet is being seen by more potential customers, and your brand is becoming more recognizable. These searchers not only see your brand, but they associate it with being a trustworthy source (this is where those golden rules of quality content come in again) and are more likely to visit your site for similar topics. More users on your site can result in more qualified leads inquiring about your products or services.

In addition, the more featured snippets your site has, the more exposure your brand will get for users searching your targeted queries. People will realize that your site is a hub of factual, insightful answers and has a boatload of quality content. That builds trust and credibility in your brand and subsequent trust in your products and services. In theory, more users exploring your site increases the probability of more paying customers.

Anything Else I Should Know?

A word of warning: don’t try and dethrone featured snippets from massive sites like Wikipedia or YouTube. In almost every case, it won’t work; they’ll outrank your (most likely) smaller and more specific site every time due to their size and the trust that Google places in them for quality search results.

Also, don’t take this guide as gospel; Google’s algorithms decide what content becomes a featured snippet. You can publish the greatest content ever, and Google may still think a competitor’s is superior. In that case, follow the tips above to reevaluate and enhance your content. Or, be happy with the probable high SERP ranking. Regardless of the outcome, you won’t regret featuring valuable, quality content on your site.

Need help creating quality content, improving SERP rankings, and converting leads into paying customers? Get help from the experts.

Sources: 25 Google Search Statistics to Bookmark ASAP

The post Google’s Featured Snippets: What Are They, How Do You Get Them & What Do They Mean for Your Brand? appeared first on Marketing Insider Group.

qualified personnel only sig to reference marketing inquiries and sales leads

The main goal for Marketing in  B2B companies is to generate leads for sales teams and increasingly to deliver direct revenue.  Some marketers define anyone who fills out a form or attends an online or physical event as a lead.

But I’m here to tell you: an “inquiry” (someone who fills out a form) and a “lead” are not the same thing.

The main problem here is that there is no common understanding of the difference between an inquiry and a lead. This continues to be one of the biggest mistakes marketing makes. And this problem drives a deeper wedge between marketing and sales.

Why is this important? Research shows that as much as 71% of inquiries are are completely wasted and 36% of leads are never contacted at all.

The Bottom Line: When marketing gathers up new names from contact forms and dumps them over to sales, no one wins. And the potentially valuable interested inquirers are left wondering if there’s anyone home at the company they just raised their hand to.

I spent the first 5 years of my career in sales. When I moved to marketing, I committed myself to two things:

  1. Marketing should be accountable for driving quantifiable business value.
  2. Marketing needs to partner closely with sales.

I spent about half my career in marketing creating, tweaking and optimizing demand generation processes, most recently for the world’s largest software company. And in the process, I somehow managed to accomplish both. We delivered a solid return on marketing investment. And we accomplished this by focusing on giving sales what they wanted: truly qualified leads.

So, what is getting in the way of so many sales and marketing conversations? Definition and clarity around the definition of a lead…

An Inquiry Is Not A Lead

So you are running marketing programs, engaging content and campaign messages across a variety of paid, owned and earned media channels. Here’s just a few examples of the mistakes marketers make when defining inquiries as leads:

  • Every person who signs up for your newsletter, downloads a white paper, or registers for your webcast is not a lead.
  • Just because you got a list of attendees from an industry conference and they fit your target demographic profile does not make them a lead.
  • Someone who reads 10 blogs on your website is not a lead. Someone who clicks on your product / solution pages is not a lead.

It doesn’t mean that you should ignore these folks either. More on that in a bit. But first, what is an inquiry and what is a lead?

What Is A Marketing Inquiry?

As the examples above show, a marketing inquiry is an individual who has expressed interest in your company, your content, or your product by providing you with their contact information when they took an action such as downloading an eBook or subscribing to your blog. 

At SAP, we called these inquiries “raw responders.” They are names and email addresses, and if you are lucky, phone numbers and company names and titles. These people are interested in getting educated on how to solve a problem. Your job is to figure out how many of those inquiries have the potential to become leads you can pass to sales.

You should never expect a sales rep to do this hard work for you in marketing! Sales people are built to sell.

Sales teams that attempt to follow-up on inquiries often get frustrated that their time is being wasted on people who don’t actually have the budget or desire to buy something. So they assume all the leads are crap. And often they stop following up at all. Hence the large number of leads that are never contacted.

Sales people want the highest quantity of quality leads you can send them. It’s all about achieving the right balance! Send them low-quality inquiries and they will stop bothering to consider them quality leads. So what is a marketing lead then?

What Is A Marketing Lead?

A marketing lead is a qualified business opportunity. The only way to know whether an inquiry is a qualified business opportunity is to ask the inquirer if they are interested in buying something and a few other important questions. It’s important to know if they have budget to buy something. If they have the ability to buy something. And if they plan to make a purchase decision relatively soon.

This is all based on a deep analysis of specific kind of marketing lead that sales people viewed as high quality. The system is called “BANT” and it was first defined by IBM a few decades ago when phone calls where the easiest way to find out this information. Now we have online forms and many other data capture opportunities available to us in marketing.

BANT stands for Budget, Authority, Need, and Timing for solving their problem:

  • Do you have a real Need?
  • Do you have the Budget?
  • Do you have the Authority to make a purchase decision?
  • Are you making a decision in a sort Time period?

Some have added to or modified the BANT qualification model by adding an agreed follow-up step such as “can we meet for coffee on such and such date” but the bottom line is that sales should never see leads from marketing that have not had some direct qualification, to determine if there is a real business opportunity.

BANT lead Scoring
Source: https://www.atlanticgrowthsolutions.com/

Decision-making in the B2B world typically includes many stakeholders. That first inquiry may be from an influencer rather than an actual decision-maker. You’ll also need to determine if there is a timeframe for making such a decision.

How Do You Score A lead?

Too many marketers use what’s called an activity-based lead scoring model. Visited our website? You get 10 points? Downloaded our white paper? Oh! You get 50 points. The problem with this is it has no consideration of the purchase intent of the visitor / downloader.

Template] How to Create a Better Lead Scoring Model - Sponge

Instead, you want a more strategic approach to B2B Demand Generation. Assign a score to each inquiry using the criteria in BANT. You could make it 25 points each so that if they answer “yes” on 3 out of any 4 questions, they become a qualified lead and get passed on to sales.

  • Do you have a real Need? Yes = 25 points
  • Do you have the Budget? Yes = 25 points
  • Do you have the Authority to make a purchase decision? Yes = 25 points
  • Are you making a decision in a sort Time period? Yes = 25 points

Leads who score under 75 can go into a lead nurture pool and re-contacted in a few weeks.

Or you could add a next step question and make each question 2o points each so that if they answer “yes” on 4 out of any 5 questions, they become a qualified lead and get passed on to sales.

  • Do you have a real Need? Yes = 20 points
  • Do you have the Budget? Yes = 20 points
  • Do you have the Authority to make a purchase decision? Yes = 20 points
  • Are you making a decision in a sort Time period? Yes = 20 points
  • Are you willing to speak to a sales person? Yes = 20 points

I would recommend weighting the Authority and Needs question a little higher since sometimes prospects are trying to find budget and don’t know the timing. Or you could add extra points for the sales call question.

  • Do you have a real Need? Yes = 25 points
  • Do you have the Budget? Yes = 10 points
  • Do you have the Authority to make a purchase decision? Yes = 25 points
  • Are you making a decision in a sort Time period? Yes = 10 points
  • Are you willing to speak to a sales person? Yes = 30 points

In this example, anything with a 70 score or higher get passed on to sales along with EVERY yes to speak to a sales person with the caveat that this may not be fully qualified. At SAP, we handed these leads to lower level “internal” sales reps or BDRs who would further qualify the lead until it was ready for the hot shot sales rep.

What Is The Average Conversion Rate From Inquiry To Lead?

There is a ton of research out there on lead conversion rates, and some of it is even done by industry. Some suggest the average conversion rate from inquiry to lead is 4.4%. Meaning you need 351 inquiries to generate a new customer.  Even “best practice” companies are only converting less than 10% of inquiries to truly qualified leads.

In my experience, even with a really optimized inquiry generation process will yield around a 4% conversion rate from raw responders. And you should achieve closer to 8% once you scrub out the “Mickey Mouses” “abc@gmail.com” and other false data registrants.

We used to scrub out independent consultants, non-work email addresses, non-US companies and duplicates (although sometimes this was a signal of someone who did convert to multiple marketing campaigns.) For duplicates, we ran a separate nurture stream to get them qualified and sent to internal sales.

There is a trade off that is worth thinking about: the lower your conversion rate from inquiry to lead, the higher the conversion rate should be from Lead to Sale. This maximizes the efficiency of the sales team so they are closing new business and not chasing unqualified prospects.

This also means you are likely not generating nearly enough inquiries. That’s why leads from content marketing is so important to generating cost efficient leads. Attract visitors to your content, convert them to subscribers and nurture them with offers that help them move through the buying process.

What Are The Best Lead Stage Definitions?

Almost a decade ago, I was directed to implement a common Demand Generation Waterfall from the board of a startup where I ran marketing. It consisted of tight definitions around lead stage that include:

  • Inquiry: a net-new inbound responder to marketing content
  • Marketing Qualified Lead: BANT qualified
  • Sales Accepted Lead: Usually systematically (CRM) routed and agreed to be worked by sales
  • Sales Qualified Lead: Sales re-qualifies the lead and in some cases gets a meeting
  • Closed / Won Opportunity: Revenue!

I had this image pinned on my wall:

3 Tips for Navigating the New 'Demand Waterfall' and Marketing Funnel

Marketing Inquiry Qualification Matters

The bottom line of all this for marketers: If you are sending marketing inquiries to your sales team prior to a true qualification, you are wasting money and the precious time of your sales team.

Marketers need to define a lead scoring methodology so that marketing-generated leads are passed to the sales team.

Looking to generate inbound leads from your website. We can bring you more relevant traffic website with weekly blog articles, a full year content plan, and monthly reporting? Set up a quick call, so we can get started today.

The post Hey Marketing: An Inquiry Is Not A Lead appeared first on Marketing Insider Group.

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