Posts

Don't Ignore Social Commerce

When 2022 began and the world was optimistic for a post-pandemic era, trend spotters predicted (despite the opening of brick-and-mortar stores) that e-commerce would continue to grow.  

According to a recent industry report, e-commerce will account for 20.4% of global retail sales by the end of 2022, up from 10% only five years ago.  

The real segment of e-commerce’s explosion is social commerce, the practice of purchasing solely from social media platforms. 

Gen Z has profound comfort navigating social commerce. A full 97% say social media is their top source of shopping inspiration. That same crowd say they would prefer to purchase items without ever leaving the app they’re using. 

Low and behold, TikTok is a key driver.  

Businesses can bolster success based on their TikTok community alone, still with minimal overhead nor traditional advertising costs. 

Founder and CEO of Gen Z content platform Culted, Pavel Dler relates to its ingenuity as a next gen entrepreneur. “For brands, TikTok is a more suitable application to share your process. You can show how you develop clothing or add artwork – it’s more creative and encourages people to get involved.” 

Don’t be mistaken — Millennials aren’t far behind in their use of social commerce and Baby Boomers too have become reliable online shoppers.  

Brand advantages   

Live shopping — a form of social commerce — is hitting its stride. Live shopping is like a real-time livestreamed “commercials,” only rather than a one-way conversation, the host interacts freely with viewers on said social channel.  

TikTok accounted for $470 billion in livestreaming e-commerce sales in China alone this past year. North America and Europe are ramping up.  

For enterprise brands who have reached across the aisle to dive in, their investment has shown fruitful returns.   

Samsung is a notable example. Ahead of debuting the Galaxy Z Fold 2 5G mobile phone, the cell company leveraged live shopping to reach Gen Z. The brand and its partners reported 15K interactions and a 127% conversion rate to goal… impressive. 

The team over at ICUC created a reference guide where we dispel some myths, breakdown channel opportunities, and discuss safety measures. Hope you enjoy it! 

EXPLORE OUR LIVE SHOPPING GUIDE 

The post Don’t Ignore Social Commerce appeared first on Content Marketing Consulting and Social Media Strategy.

Five Tools to Fine-Tune Your Social Media Advertising Strategy

Social media advertising is a great way to quickly generate new customers and create a social media buzz around your (new) product.

But it can be quite costly, especially if your team fails to continuously invest time into fine-tuning your strategy.

Social media strategy needs constant tweaking, analyzing and learning from your or your competitors’ success and failures.

Apart from the obvious tools (like Facebook and Twitter Analytics), here are five tools to help you come with new social media advertising tactics:

1. Awario: Position your brand better

What engages your social media best? What types of special offers and product features are being discussed on social media? What annoys your customers most, urging them to voice their complaints on social media?

A well set-up social listening strategy will answer all of these questions and more. Apart from using social media listening as part of your customer support and relationship management strategy, make sure to set up a few more alerts to keep an eye on:

  • Your competitors’ unhappy customers: Are they complaining on missing or limited features? Can you create a product positioning strategy to cover that gap and reflect that positioning strategy in your social media ads?
  • Existing product names: What are well known product names in your niche? You can learn a lot about how your target customers are using competing products by monitoring their names.
  • Your core keywords: Keep an eye on general niche discussions to better understand what your target customers are discussing online and peaks their interests.

Social media listening strategy provides a goldmine of data for you to create a better informed advertising strategy.

Awario is an advanced social media listening platform that has a powerful market research component allowing you to better understand your niche. Use Awario boolean search feature to create advanced alerts that include several of your competitors’ names within one dashboard or let you monitor all of your target keywords.

Awario uses smart algorithms to prioritize those mentions and generate handy email digest for you to save time going through daily alerts.

Apart from using social listening for market research, there’s another powerful tactic few brands are utilizing: Curate your brand’s social proof and use it as an ad copy. Create a separate alert to get notified of your brand’s mentions with positive sentiment and collect those updates for future reference when you are fine-tuning your ad copy or looking for new ideas to position your brand when advertising on social media.

Finally, Awario allows you to evaluate your new advertising strategy by giving you access to your brand’s growth stats and allowing you to see how the sentiment has been changing:

Awario social listening tool Mentions and Sentiment screenshot

In fact, when creating a social media ad, try using all kinds of marketing experiments. For example, look at your most effective email blasts and try re-using those subject lines. Or look at your most successful headlines or CTAs and find a way to follow the same style in your advertising copy.

2. Buzzsumo: Spy on your competitors

While you may already be aware of Facebook ads library allowing you to see which advertising strategies your competitors were using, Buzzsumo’s Facebook tools may be new to you.

Buzzsumo allows you to compare two or more Facebook pages and their content performance, side by side.

Buzzsumo comparison screenshot

You can filter updates by post type to evaluate your competitors’ more creative tactics, like engaging questions they ask their audience or videos they invest into promoting.

3. Text Optimizer: Create a better copy

Finding the right words for an engaging ad copy is art.

It’s also a process that never ends. You need to constantly come up with new ways to craft a message so that it could engage new customers.

Text Optimizer is my source of never-ending inspiration. Just type your core keyword and it will come with a huge list of related concepts your customers are also interested about. It will also allow you to analyze popular niche questions and suggest the most relevant and engaging context.

TextOptimizer keyword research

Use the tool whenever you feel stuck and need some inspiration, like new angles and copy ideas.

SE Ranking keyword research is another ideation tool I often use for any type of content marketing, including social media copy. It shows popular ads for any keywords allowing me to see which wording competitors are using for their PPC ads:

SE Ranking keyword research tool screenshot

4. SparkToro: Research your audience

Who are those people behind your target social media accounts? Which hashtags are they using? Who are they listening to?

Answering all of those questions can help you on many levels, from creating a buyer’s personas to target your ads better to finding more ways to create your targeting strategy, like hashtag- or influencer-driven targeting.

SparkToro is an audience research tool that allows you to access lots of well-organized data on how your customers are discussing your primary topic, who they engage with on social media, which Youtube channels they are subscribed to and which blogs or magazines they read.

SparkToro audience research tool

There’s also a detailed report of your target audience demographics and popular topics they tend to discuss:

SparkToro demographics

Click any report section to access even more data.

All in all, the platform is everything you need to create a smarter targeting strategy.

When it comes to marketing research, surveying your current customers is also always a great idea. This is the fundamental customer-centric content tactic that will breathe new life in any marketing strategy.

5. Heatmaps: Understand your visitors

Don’t you want to know how your social media users engage with your landing page?

Surely, your response would be “yes”, because you spend money on attracting that click. Obviously, you want to make sure that visitor will engage with the page and become your customer.

While you are already using Google Analytics, it is not always easy to visualize what really attracts your site visitors’ attention and what attracts them.

Any time you are launching a new advertising campaign, set up a new tracking campaign using heatmaps. Heatmaps visualize clicks and mouse movements on your page allowing you to see which page elements should be rearranged to make the page easier to navigate.

heatmaps clicks

Unlike Google Analytics that is continuously running on your pages, heat-mapping tools rely on a sample of data. Create new tracking, every time you have a new ad. This way you will be able to go back and compare your past heatmaps and identify what worked and what may have made things worse. Using A/B testing to pick a better performing landing page is also a very good idea.

Conclusion

As they say, when starting a social media campaign, it’s more about collecting the data than sales. Focus on learning from your successes and failures and make sure to use Facebook remarketing pixel to be able to reach out to those visitors again with better targeted ads.

There are lots of businesses who readily invest into social media ads because they seem to be more affordable than Google ads and require less set-up time. Yet, few of those advertising are doing their best to boost their strategy performance. Hopefully the above tools will give you ideas on how to innovate and improve your social media strategy. Good luck!

 

The post 5 Tools to Fine-Tune Your Social Media Advertising Strategy appeared first on Content Marketing Consulting and Social Media Strategy.

Did you miss our previous article...
https://www.sydneysocialmediaservices.com/?p=537